Quality Systems
The FXI Team is committed to do our jobs right the first time - every time - in order to obtain the highest level of "customer delight". We will achieve this by training all our Team Members in the Continuous Improvement Process and adhering to the highest levels of integrity and personal performance in order to satisfy the expectations of all FXI Stakeholders.
FXI QUALITY POLICY
FXI maintains a quality management system that is registered to ISO 9001:2000 & ISO/TS 16949:2002.
The following FXI manufacturing locations are registered sites:
México:
Acuña
Juarez
Cuautitlan, México City
China:
Shanghai
North America:
Arcade, NY
Auburn, IN (ISO 9001)
Cornelius, NC (ISO 9001)
East Rutherford, NJ
Fort Wayne, IN
Santa Teresa, NM
The following FXI administrative locations are registered sites:
North America:
Novi, MI (Sales office)
Eddystone, PA (Research & Development, Manufacturing Design)
Media, PA (Corporate Management)
Corporate Testing Lab (Auburn)
Resources
CUSTOMERS
FXI strives to achieve partnership relationships with our customers to meet their requirements and exceed their expectations. FXI has implemented a "Voice of the Customer" process to enhance this relationship.
Our striving for excellence, along with a close working relationship, will enable us both to continuously improve and become leaders in the world markets that we serve.
To assure that the product quality and service expectations of our customers are met or exceeded, we are requesting constructive feedback to drive opportunities for improvement. Please take the time to complete a customer feedback survey to give voice to your concerns, requests or issues. We will use this feedback as input to our Quality Management System continuous improvement process.
FXI Quality Assurance Manual (English)
FXI Quality Assurance Manual (Spanish)
SUPPLIER QUALITY
FXI works with many groups of suppliers to meet the needs of our customers. To maintain the quality, cost and delivery expectations of our customers, our suppliers must meet our expectations first.
The purpose of the FXI Supplier Quality Manual is to communicate our requirements and expectations to our suppliers. Our striving for excellence, along with a close working relationship, will enable us both to continuously improve and become leaders in a world class supply base. To this end we have created the following documents available for download.